This is the one book on blogs we had at the library, and I wanted to read up before teaching my Montrose Adult School class. It's OK, not great, and could have been edited down to a much shorter book. Two problems that jumped out at me: quite a few of the author's examples of trouble that can be caused by blogs were actually email issues, and she seems to have misunderstood what permalinks are: "posts...typically remain accessible forever via the permalink (unlike web pages, which are subject to change and removal)." Ummm...unless the post or entire site is taken down, which happens not infrequently! But for a large organization, this does provide a helpful overview of pitfalls, best practices, and the importance of including blogs and relationships with bloggers in crisis communication plans.